
You’ll know it’s working when you see a live feed from your camera on your screen. Click the upward arrow next to the “Start Video” icon and select the correct camera. Sometimes your computer will default to the wrong camera (or potentially to a camera that doesn’t even exist), which you can easily fix in a Zoom meeting.

When you open the Zoom app, always allow the app access to your camera. In the left menu bar, click on the Virtual Background tab (if you dont see. Click your profile picture, then click on Settings.

You should see the button on the bottom right corner of the Zoom app. Don’t forget to hit the Start Video button once you enter a Zoom meeting.Close any apps that use your device’s camera before joining a Zoom meeting. For example, if FaceTime is open and using your camera already, your Zoom app won’t have access to the camera. Make sure you don’t have any other apps open that use your camera.If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first. To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. You’re notified before an update is installed. When an update is available, iPhone downloads and installs the update overnight while charging and connected to Wi-Fi. Turn on Download iOS Updates and Install iOS Updates. If you have opted out of ‘Automatic updates’ on your Neat device, you will become responsible for manually upgrading all your Neat devices using the Zoom Room or Microsoft Teams administrator portal. Go to Settings > General > Software Update > Automatic Updates.


By current released software, we mean software available through both ‘stable’ and ‘preview’ channels.Neat will provide support for Neat devices running current released software version and the previous released software version.
